If you fall into this category, we’ve highlighted four (4) ways to get the issue fixed in this post. However, despite how easy it is to connect with people on Google Duo, some Android and iPhone users are unable to do so because the app won’t recognize their contacts. With the newly-introduced Group Invite Links, you can also communicate with people whose number you haven’t saved in your phonebook. If you are still unable to add your device to Duo using the instructions above and information in the FAQs, please contact the Technology Help Desk.Primarily, Google Duo lets you make video calls and send video messages to people on your contact list. Please review the Duo Two-Factor Authentication FAQs for helpful information to commonly asked questions. If you have multiple devices on your Duo account, be sure to choose the correct one from the dropdown menu towards the top of the authentication screen.If you are unable to check this option and would like to, please contact the Help Desk at 78. You can set Duo to remember your device for 30 days at a time.If you have a hardware token, select “Enter a Passcode”, press the button on the token, then enter the code the token displays.With a passcode: When opening the Duo mobile app, it will display a six digit code which you can enter after selecting “Enter a Passcode” from the authentication screen.Once answered, you will be prompted to press any key to approve the authentication request. With a call: This will call your phone.Simply open this notification when it appears and choose “Approve” to authenticate. With a push notification (recommended): Choosing this option will cause your smartphone to send you a notification.Authenticate using Duo on your two-factor authentication device (e.g., smartphone, tablet).Once you have enrolled, you will need to follow these steps to login to Brandeis systems and services: When Duo Mobile is activated, click Continue. ![]()
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